This article is the third in a series concerning the choice of the network architecture of its digital signage system, if you do not fully understand the concept of digital signage, or are not familiar with the various existing architectures, start with this article: Digital signage: be well prepared. If you missed the previous article, check out: Preparing #2: Installation time and effort
Unfortunately, the best of all worlds does not exist!
And NO, no solution works forever without incident.
How, then, can incidents be resolved, and who to turn to?
Case of a dynamic screen solution on model housed
In this architecture, The service provider cannot access the servers or the players remotely, since they are isolated on the customer's local network. So, It is the technical team of the client company that is in charge of resolving incidents. Often, the service provider can be reached by email, chat or phone and can guide the technical team. (These services are generally invoiced separately from the hardware, and are in the form of an annual subscription.) However, incidents that cannot be solved by the company's technical team require the intervention on site of the service provider. These interventions, in addition to Resolution times that they introduce, may also be subject to new billings.
For large screen fleets, it is often necessary for the client company to assign a dedicated technical team to the ongoing maintenance of the system, which often represents additional personnel costs. This team, once formed, may, on the other hand, intervene more quickly in the event of an incident. She can also Supervise the network in order to prevent these incidents.
Case of a model-based dynamic signage solution SaaS
In this architecture, the servers are hosted by the service provider who can react quickly in the event of an incident. It can also intervene remotely on players hosted by the customer, and connected to the internet. As the service provider can communicate with all the equipment in the system, It can also supervise the equipment and prevent possible malfunctions. In the event of a major incident on players (for example, which would prevent the service provider from being able to intervene remotely), a standard exchange per package is often included in the subscription (depending on the provider chosen for the player).
The case of the model hybrid depends heavily on the solution chosen. The service provider can sometimes intervene on the server remotely, but rarely on the players who remain isolated. It can also, sometimes, supervise the server and prevent incidents relating to its operation.
Whatever the architecture, technical support is often available via email, chat, or phone, prior to an intervention.
Thus, equipping yourself with a dynamic signage system requires to anticipate system maintenance needs. The best architecture will depend essentially on the infrastructure in place in the company, the presence of a technical team and its ability to resolve possible incidents.. Nevertheless, dynamic screen solutions at SaaS model, because the service provider can intervene on all the equipment he knows, remotely, and because The price of these interventions is often included in the subscription, seem more effective, and less expensive than those with on-premise model.
Continue reading the file:
Preparing #2: Time and effort to set up
Getting ready #3: Technical Support and Maintenance
Preparing #4: Training and getting started
Get ready #5: Connectivity and bandwidth
Get ready#7: Usability and scalability
Get ready#8: Prices and pricing
Summary: Preparing for digital signage
Cenareo offers an intuitive, scalable Saas solution and perfectly adapted to the needs of communication professionals in all sectors of activity: Points of sale, Internal communication, Hotels and restaurants but also DOOH.
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